Cancellation and Refund Policy

Last updated: Jan 29, 2025

Introduction

At ZocialHub, we strive to provide a seamless shopping experience. This Cancellation and Refund Policy outlines the conditions under which you may cancel your order or request a refund. By shopping with us, you agree to this policy.

Order Cancellation

You may cancel your order under the following conditions:

  • Cancellation is requested within 24 hours of placing the order.
  • The order has not yet been shipped.
  • Customized or personalized products cannot be canceled once production has started.

To cancel your order, contact us at support@zocialhub.com with your order details.

Refund Policy

We offer refunds under the following conditions:

  • The product is returned in its original condition and packaging.
  • Refund requests are made within 30 days of delivery.
  • The product is defective, damaged, or incorrect.

Refunds will be processed back to your original payment method within 7-10 business days after the product is inspected and approved for return.

Non-Refundable Items

The following items are not eligible for refunds:

  • Gift cards or promotional vouchers.
  • Products purchased during clearance sales or promotions.
  • Customized or personalized items, unless defective or damaged.

Return Process

To initiate a return, follow these steps:

  • Contact us at support@zocialhub.com with your order details and reason for the return.
  • Wait for our team to approve your return request and provide return instructions.
  • Ship the product to the address provided by our team, ensuring it is securely packaged.

Please note that return shipping costs are the responsibility of the customer unless the return is due to our error.

Exchange Policy

Exchanges are allowed for defective, damaged, or incorrect products. Contact us at support@zocialhub.com within 30 days of delivery to request an exchange.

Changes to This Policy

We reserve the right to update this Cancellation and Refund Policy at any time. Updates will be posted on this page with the revised date. Please review this page periodically to stay informed.

Contact Us

If you have any questions or concerns about this policy, please contact us:

Email: support@zocialhub.com

By visiting this page on our website: zocialhub.com/contact-us